OVERVIEW

This website is operated by Petmart Online. Throughout the site, the terms “we”, “us” and “our” refer to Petmart Online. Petmart Online offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

lease read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card

numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Petmart Online, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Petmart Online and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 14 Jalan Leban, Singapore 577553.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at wee@petmart.sg

Variation / Cancellation of Order

The Customer may vary or cancel the order up to the point in time that has commenced processing the order and the Customer will not incur any cost in doing so. After which, Petmart Online will impose a cancellation fee for each order cancelled.

For Products on special time and/or quantity limited promotions, any amendment of quantity ordered after submission of order is subject to stock and price availability.

Subject to the Customer's consent, Petmart Online may substitute an ordered Product with another similar Product if the initial Product ordered by the Customer is unavailable. The final purchase amount charged to the Customer will be adjusted accordingly for any price difference. However, for the avoidance of doubt, Petmart Online reserves the right not to replace the unavailable Product.

If there is no prior consent from the Customer for a substitution, no substitution shall be made and a credit adjustment for the unavailable Product will be made accordingly.

Petmart Online reserves the right to not accept orders of any Product that may have been presented wrongly or inaccurately on the Website. The decision to honor any price discrepancy is solely at Petmart Online discretion and its decision shall be final.

The prices reflected on the Website are subject to change at any time. However, the final cost of the Product(s) including all applicable delivery charges, taxes and duties is quoted before the Customer confirms his/her order. The Customer’r continued use of the Website after the final cost is presented will constitute acknowledgement and full acceptance of the final cost. All Products are subject to availability. In the event one or more Products in an order are unavailable, Petmart Online reserves

the right to proceed with the remaining order or to cancel the order and adjust the final bill accordingly. No replacement or subsequent deliveries will be made for the unavailable Product(s).

Exchange Policy

Customers are strongly advised to check the Products purchased at the time of delivery to avoid any possible dispute. All Products leaving Petmart Online distribution centre have been checked for quality and quantity accuracy.

Subject to the Customer making a report to Petmart Online within 7 days of delivery of the order, Petmart Online shall exchange the Product if:

  1. Subject to the Customer making a report to Petmart Online within 7 days of delivery of the order, Petmart Online shall exchange the Product if:
  2. Subject to the Customer making a report to Petmart Online within 7 days of delivery of the order, Petmart Online shall exchange the Product if:
  3. Subject to the Customer making a report to Petmart Online within 7 days of delivery of the order, Petmart Online shall exchange the Product if:

All exchanges must be returned unused in its original packaging and condition.

All exchanges must be accompanied by the original tax invoice as proof of purchase from Petmart Online.

All replacement of Products will be done at the premises of Petmart Online. Customer can return or exchange the product to our office.

Petmart Online reserves the right to collect, and the Customer shall be obliged to return, a Product that was not part of the Customer's order which is delivered to the Customer by mistake.

Petmart Online shall not be further liable for any damage loss or inconvenience of any form suffered whatsoever arising from any discrepancy.

Food Safety & Storage

We recommend that all opened bags should be stored in airtight containers or packaging away from sunlight in a cool, dry place, or as advised on the product packaging.

We are unable to guarantee the food’s condition 2 weeks after it has been opened from its original packaging.

This applies to all food that has been repacked, which requires Petmart Online to open the original packaging.

Please note that how you store your food and treats can affect its condition. Improper storage can make the food vulnerable to infestations, or cause the food to go stale.

Payment

Payment for purchases on this Website is to be made via Paynow or other payment mode on Delivery.

Mastercard/Visa is a secure payment channel where the Customer’s financial data, such as credit card and account numbers, are never revealed to Petmart Online.

Mastercard/Visa also employs SSL technologies and a series of security procedures to protect the Customer’s information and enable secure online shopping. By using Mastercard/Visa the Customer is also protected from any unauthorised transaction/s.

After the checkout process, Mastercard/Visa will carry out a standard pre-authorization check on the Customer’s payment card to ensure that there are sufficient funds to fulfill the transaction. Products will not be dispatched until this pre-authorization check has been completed and payment has been received. The Customer’s card will then be debited.

The Customer acknowledges that Petmart Online has no control of or responsibility over Mastercard/Visa or any other payment method, and hence cannot guarantee the service level of the payment method.

To ensure proper payment, the Customer is solely responsible for providing and maintaining accurate contact and payment information associated with his/her account with Petmart Online.

The Customer agrees to pay all applicable taxes or charges imposed by any government entity in connection with the purchase of goods and/or products. If taxes are required to be

paid, Petmart Online is entitled to invoice the Customer for such charges and all costs incurred by Petmart Online.

Trademarks and Copyrights

All material used at Petmart Online are the property of the owners of Petmart Online and respective staff. No whole or partial replication of any content appearing on our website should be reused, redistributed or modified without given consent from Petmart Online.

Anyone using materials obtained on Petmart Online or its related social media without permission will be charged under the law.

Petmart Online will attempt to seek permission and credit any materials that we may we use from the internet. If any of our materials are uncredited, please let us know by E-mailing us at wee@petmart.sg and we will rectify the matter.

Others

By using this website, you agree that you will not hold Petmart Online liable for any damages, injury or expenses which may result from using this website or using of the products sold on it.

Vouchers & Discount codes

Vouchers provided to customers for use at Petmart Online will be subjected to the rules under our Terms & Conditions.

All vouchers and discount codes provided are valid for a single use unless stated otherwise.

Multiple uses for vouchers that are for single time use (eg. First time customer discount) by the same person / household will be considered fraudulent and deemed invalid. Petmart Online reserves the right to deny service to any fraudulent parties that may attempt this.

Further action may be taken against the errant party in the form of seeking restitution or persecution by legal means.

Brand related vouchers are only valid when purchasing from particular brands. (eg. Wellness $10 vouchers.) These vouchers are only valid if the order contains products from that particular brand / voucher. Attempts to use brand related vouchers on non related brands will be ignored.

Security

The account password created by the Customer should be unique and kept secure. The Customer is entirely responsible for maintaining the confidentiality of the information provided when registering an account, including, without limitation, the password.

The Customer agrees to limit the access of the account to himself/herself only, and take all reasonable measures to ensure the confidentiality of the account password used to access the Services.

Given that the account can only be accessed by the Customer, it is agreed that the Customer will be responsible for all activities that occur under the account. If the Customer becomes aware of or suspects any unauthorized use of the account, or any known or suspected security breach such as disclosure of the password or theft of account information, he/she should notify Petmart Online immediately.

The Customer consents to disclose all information provided to all staff, agents, representatives and servants of Petmart Online, service providers and contractors, including home delivery personnel, and consents to Petmart Online use of such information provided for the purposes of his/her use of the Services.

When the Customer registers for an account with Petmart Online, he/she is asked to consent to receive e-mail marketing communications. If the Customer gives such consent, he/she may opt out (unsubscribe) at any later time by clicking a link provided in any marketing e-mail or on the Customer’s account.

Orders

Your order is confirmed once you receive an order confirmation from us via email, which includes an order reference number. If, for whatever reason, we cannot process your order, we will contact you on the phone number you have provided us.

If a product is Out of Stock, we will also contact you to advise you on the expected waiting time. We’d also be happy to make alternative recommendations if you can’t wait for the Out of Stock product to arrive.

Delivery Information & Charges

Delivery is free for orders S$100 and above. If your order falls below S$99.90, there will be a delivery charge of S$10.

Please note that orders that fall below S$99.90 AFTER application of discount codes will incur a delivery fee of S$10.

This fee will be added to your order at time of checkout. (Tip: if your order don’t quite qualify for the free delivery, why not add on an extra bag of treats or a toy to get your order delivered for free. You’ll save yourself the fee and get a little something extra for your dog - they’ll love you for it!)

We deliver to all places in Singapore, including Sentosa. We endeavour to have all orders dispatched within 3 working days of your order being placed.

Delivery must be acknowledged by the Customer or his/her authorized recipient on Petmart Online delivery invoice.

The Customer should ensure that an authorized recipient is present at the delivery address during the selected time slot to receive the delivery, failing which we reserve the right to charge a re-delivery fee for each subsequent trip after 7 days of unsuccessful re-delivery.

Should any Product in the Customer’s order be unavailable for any reason whatsoever, we shall contact the Customer to arrange for an alternate delivery timing or change of order.

Welcome to Petmart

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FAQs

R Returns and Exchange
D Delivery

Exchange/return of goods* is allowed on a case-by-case basis up to 7 days from the date order is received, provided the items are in the original condition.

  1. All items should be in original condition, unopened.
  2. To maintain good hygiene, collars, beds, cages, and all other wearable are not eligible for exchanges or returns.
  3. A $15 delivery fee will be imposed on each exchange and return. Once the item(s) is returned back to our warehouse, our team will inspect the condition of the item(s) and contact you to issue a refund within 5 working days, if approved.
  4. [CLEARANCE] is not eligible for refund/exchange.

Exchanging/Refunding of Items:

  1. We can pick up the items & bring it back to our warehouse - service fee $15
  2. We will deliverthe exchange items when you make a new order. (The new order needs to be made within 1- 2 weeks from the date of the previous delivery)
  3. You can drop off the item at our Store at - Block 151 Serangoon North Ave 2 unit 01-79 (S) 550151 (Mondays - Fridays; 10am - 6pm) *WhatsApp 9450 0947 for approval before coming to the store.
  4. Our team will inspect the condition of the item(s) & contact you thereafter regarding exchange or a refund. Refunds would be issued in the same method of payment as the original payment.

How long does Petmart Online take to deliver after I’ve placed my order?

  • Our delivery will take 3 to 5 working days. We will deliver from Monday to Friday from 10am to 10pm.
  • Orders that require exchange may take an extra 1-2 days to deliver.

Delivery

  • Delivery is free above $100 net spent, Below $100 there will he a $15 delivery fee.

Can I opt for self-collection?

  • No!
    As our goods come direct from our warehouse, we are not able to allow self pickup. *Do give us a call or WhatsApp 9450 0947 and we will try to help you with you orders.

Drop Off

  • Driver only able to leave outside your door steps. Due to Covid and Safety of our staff.