RETURNS & REFUNDS
If you are unsatisfied with your the Company or any individual product in your the Company, you may return it to us within seven (7) days of the receipt. The Product shall be un-used; tags not tampered with and shall be in the original brand packaging (if applicable). This policy is applicable only to those products that do not fall under the list of non-refundable items provided for on our Site.
You shall ensure that the item you are returning is in the same condition as it was received by you and is packaged properly. In the event that an item is returns to us in an unsuitable condition, we reserve the right to not accept returns and send the item back to you.
To request a refund, please contact us at Info@petmart.sg or WhatsApp +65 9450 0947.
QUALITY OF FOOD PRODUCTS
To the best of our knowledge with regard to produce made by local suppliers, fresh ingredients are mainly used in the process. Should your dog have an allergic reaction to any of the treats/food, please stop feeding these treats to your dog immediately and bring your dog to a vet, referring him/her to the full ingredients list.
The Company is only a distributor of pet products and cannot be held directly responsible for any adverse effects any of the products in a The Company may have on your dog. However, to the best of our abilities, we try to ensure that we ship out products that are safe for consumption. You shall ensure that you do not overfeed your dog and ensure the right amounts of treats are being given to your dog dependent on its size.