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① Wheel (ホイール)
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② Fastener / Lock tool (止メ具)
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③ Suction cup (キスゴム)
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④ Socket (ソケット)
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⑤ Stand (スタンド)
How to Use (使用方法)
1. When assembling and using with the stand (スタンドにセットして使用する場合)
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First, insert and set Socket ④ into Stand ⑤.
Note: Make sure Socket ④ is placed in the highest possible position. If you set Socket ④ in the low position, the Wheel ① will hit the Stand base ⑤ when attached.
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Firmly insert Fastener ② all the way into the round hole on the back of Socket ④ that has been set into Stand ⑤.
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Once you insert Wheel ① onto the secured Fastener ②, the stand setup is complete.
2. When attaching to a wire cage (ケージ(ワイヤー)に取り付ける場合)
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Align Wheel ① and Fastener ②, insert the back of Fastener ② from the inside through the gap in the cage wires, and rotate it 90 degrees as shown in Photo A to fix it in place.
3. When attaching to glass, acrylic, or plastic surfaces (ガラス・アクリル・プラスチック面に取り付ける場合)
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Clean off any dirt or dust from the glass (acrylic/plastic) surface and Suction Cup ③.
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Firmly insert Fastener ② all the way into the round hole of Socket ④.
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Insert Wheel ① onto the secured Fastener ②, attach Suction Cup ③ to the bottom portion of Socket ④, and firmly fix it to the glass (acrylic/plastic) surface as shown in Photo B before use.
Normal items can not be combined with Donation items.
Please checkout items separately.
FAQs
R Returns and Exchange
D Delivery
Exchange/return of goods* is allowed on a case-by-case basis up to 7 days from the date order is received, provided the items are in the original condition.
- All items should be in original condition, unopened.
- To maintain good hygiene, collars, beds, cages, and all other wearable are not eligible for exchanges or returns.
- A $15 delivery fee will be imposed on each exchange and return. Once the item(s) is returned back to our warehouse, our team will inspect the condition of the item(s) and contact you to issue a refund within 5 working days, if approved.
- [CLEARANCE] is not eligible for refund/exchange.
Exchanging/Refunding of Items:
- We can pick up the items & bring it back to our warehouse - service fee $15
- We will deliverthe exchange items when you make a new order. (The new order needs to be made within 1- 2 weeks from the date of the previous delivery)
- You can drop off the item at our Store at - Block 151 Serangoon North Ave 2 unit 01-79 (S) 550151 (Mondays - Fridays; 10am - 6pm) *WhatsApp 9450 0947 for approval before coming to the store.
- Our team will inspect the condition of the item(s) & contact you thereafter regarding exchange or a refund. Refunds would be issued in the same method of payment as the original payment.
How long does Petmart Online take to deliver after I’ve placed my order?
- Our delivery will take 3 to 5 working days. We will deliver from Monday to Friday from 10am to 10pm.
- Orders that require exchange may take an extra 1-2 days to deliver.
Delivery
- Delivery is free above $100 net spent, Below $100 there will he a $15 delivery fee.
Can I opt for self-collection?
- No!
As our goods come direct from our warehouse, we are not able to allow self pickup. *Do give us a call or WhatsApp 9450 0947 and we will try to help you with you orders.
Drop Off
- Driver only able to leave outside your door steps. Due to Covid and Safety of our staff.